Return Policy

Return and Refund Policy

We want you to be completely satisfied with your purchase of air-purifying plants. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

Return Period

You may return most items within 30 days of the original purchase date. To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In the original packaging with all tags and labels attached
• Accompanied by the original receipt or proof of purchase

Items Eligible for Return

Most products are eligible for return, including:

• Air-purifying plants (if still in healthy condition)
• Plant care accessories and supplies
• Planters and containers
• Books and informational materials

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Digital products or downloadable content
• Perishable items that have been opened or used
• Items damaged due to misuse or negligence
• Items returned after the 30-day return period

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team via email at contact@chiphroneiez.world or phone at +1 (512) 177-7801
2. Provide your order number and reason for return
3. Our team will review your request and provide return instructions
4. Package the item securely using the original packaging if possible
5. Ship the item to the address provided in the return instructions

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in processing your order. We recommend using a trackable shipping method to ensure your return is received.

Original shipping charges are non-refundable unless the return is due to our error.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note:

• Refunds may take 5-10 business days to appear in your account, depending on your financial institution
• Shipping costs are non-refundable unless the return is due to our error
• Items returned in damaged condition may be subject to a restocking fee

Exchanges

If you need to exchange an item, please contact us to initiate the exchange process. We will assist you in selecting a replacement item and processing the exchange. You will be responsible for any price differences and additional shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the damaged item when contacting us.

Late or Missing Refunds

If you haven't received your refund within 10 business days after we process it, please:

• Check your bank account or credit card statement
• Contact your credit card company or bank, as it may take some time before your refund is posted
• Contact us if you still have not received your refund

Plant-Specific Returns

Live plants require special care during return shipping. If you need to return a plant:

• Contact us immediately upon receipt if the plant arrives damaged or unhealthy
• Follow our care instructions while arranging the return
• Package the plant carefully to prevent damage during transit
• Returns are accepted only if the plant is in viable condition

Questions

If you have any questions about our Return Policy, please contact us:

1135 Willow Creek Drive
Austin, TX 78745, United States
Email: contact@chiphroneiez.world
Phone: +1 (512) 177-7801